General inquiries, damaged or missing products, or retail/wholesale questions?
please email support@novelideacompany.com.
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Available Hours: Mon–Fri | 9am–5pm EST
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Novel Idea Company LLC
815 Main Ln, #4407
Orlando, FL 32801
(407) 675-7794
FAQ
1
Is the After Sun Lotion & Hydrating Serum suitable for all skin types?
Yes, our After Sun Lotion & Hydrating Serum was made for all skin types including oily, dry and all different shades of skin. It’s also gentle and non-irritating to extreme sunburns!
2
Do I need to give the product extra time to soak into my skin?
No! Your skin will begin to absorb the After Sun Lotion immediately upon application.
3
Does this product have added scent?
No, our After Sun Lotion & Hydrating Serum is infused with naturally-derived plant-based oils and botanicals and has a very subtle scent.
4
Is the After Sun Lotion & Hydrating Serum sulfate-free?
Yes, our After Sun Lotion & Hydrating Serum is made without; Sulfates, Parabens, Phthalates, Formaldehyde, and Synthetic Fragrance.
5
Can I use Novel-E After Sun Lotion & Hydrating Serum on a regular basis, even if I don’t have a sunburn?
Yes! Users who tested our After Sun Lotion & Hydrating Serum said that it’s gently, yet effective, and left their skin feeling soft and hydrated.
6
Am I limited to only one daily application?
No. Depending on the level of your discomfort, you can re-apply the After Sun Lotion & Hydrating Serum.
7
Can I use the Hydrating Serum with my Sunscreen?
Yes! You can apply the Hydrating Serum before using sunscreen. There are harsh chemicals in some sunscreens that could damage the skin’s natural barrier. The antioxidants and vitamins could help to neutralize some of those impurities and repair cell damage caused by ultraviolet radiation.